Please open the parcel in post officer's presence,If the parcel damaged or empty(stolen),please ask the post office to provide official document ,especially the claim request paper. And please take a complete unpacking video and weight for everything.
We provide 3 months warranty for your phone (All accessories are not in the warranty range) if the problem is not caused by artificial damage or improper use. But we don't offer warranty if customer detach the phone or repaired the phone without permission. Please show me the clear video if you have any after-service problems.
Q: What is your store warranty rules? A: 3 Months Store Warranty (1) Offer refund or replace within 3 days upon delivery, we do not bear returned shipping cost; (2) Offer repair within 30 days upon delivery, we will bear the shipping cost for sending back to you; (3) Offer repair after 30 days upon delivery, but you bear two way shipping cost; (4) Notice: for full refund, please send full package back (including all accessories); for repair or replace, please send only product without accessories.
Q: I need pay for customs duty? A: Because Different countries have different tax policies. You may be charged custom duties and taxes for something purchased online. Buyers are responsible for custom taxes, our saling price does not include any custom taxes. The cost of return or lost parcel would be on buyer two to reject cutoms clearance. We don't accept disputes of customs problem.thanks for your understand.
Q: will my mobile phone work with a certain mobile carrier or i am traveling to another country and want to make sure your phone works there? A:http:willmyphonework.net can help you find the answer.
Q: Phone Box is sealed? A: we usually open the original sealed box to double test and install google play store and multi-language rom, which not support ota (online upgrading software), if you want the sealed box, leave notes when you make orders to remind us, But then you need to install multi-language and google play store by yourself !!!) Notice: We suggest you not restore to factory or root with other version firmware, which may cause data loss or dead of phone, and lose our repair warranty.
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